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Testimonials
What our clients are saying!
"Working with Dan while preparing for my ServiceNow Certified Technical Architect Capstone Project was an absolute pleasure. Dan equipped me with all the necessary tools to pass the exam successfully. His wealth of experience and generous sharing of knowledge and best practices not only aided me in passing the capstone project but also enhanced my ability to serve and support my clients effectively. Be prepared for a challenging experience when Dan puts you on the hot seat, pushing you to think outside the box and bring out the best in yourself. His coaching style is truly enjoyable and effective in helping you become the best version of yourself. Pay close attention to his advice, as it stems from years of extensive experience in IT and coaching. I highly recommend Dan for coaching and training; you'll notice a significant difference in yourself after working with him."
-Mohamad El Khatib
"I worked with Dan for about two months in preparation for attaining Certified Technical Architect status in the ServiceNow ecosystem and cannot say enough great things about his coaching skills!
Dan's approach to coaching is focused on your needs and asks each session what you would like to get out of it to maximize the impact of your time together. He helped me better articulate business reasons for my recommendations, gave great pointers on visual guidance to keep the audience engaged, and coached me on how to address questions during a presentation to avoid being thrown off. 10/10 would recommend"
- Degan C.
"I had the pleasure to work with Dan during CMA program. He did a fantastic job to mentor and guide me through the program. His people-oriented approach is easy to follow and understand. His coaching style combines empathy and interpersonal skills. I highly recommend Dan."
- Venkat Ram
"I can freely say that Dan is America's best coach. His passion for coaching exceeds expectations. Dan led the ServiceNow prestigious Certified Master Architect program, pinnacle of ServiceNow certification, demonstrating mastery of solving complex business requirements and presenting technical architecture solutions to C-suite executives. I was privileged to be part of this program. Throughout the six-month program, we all gain elite ServiceNow skills through immersion events, weekly class sessions, team activities, and case studies, culminating in a Board Review where we demonstrated excellence. Dan played a big role in making this program a success. He made sure that time spent during his sessions was the best part of the day. His positivity, humor and knowledge altogether made me extremely improve my soft skills, gave me self confidence and to believe in myself when I present to C-suite, to be the master Yoda. Dan is a delight to work with, a dedicated coach with a positive attitude. I wouldn’t hesitate to be part of his class again if the opportunity arose."
- Enver Malsia
"Positivity, persistence and sincerity are the first three things that come to mind when I think about Dan. I had the pleasure of working with Dan during CMA program, where I leveraged his hands-on coaching skills to navigate through challenging phases.
As a coach and trusted advisor, he was very observant, provided constructive feedback and offered guidance that significantly enhanced my learning experience. Above all, I was impressed by his sincerity to offer genuine help whenever I needed, no matter the day or time. Not only did he help with CMA specific topics, but also engaged in deep conversations on leadership.
His communication style, including the real-world examples, helped bring a fresh perspective to my thought-process. The experience I gained working with Dan has resulted in successful outcomes during CMA program, and beyond.
As a coach and a mentor, Dan has earned my sincere recommendation!"
- Abhishek Bajpai
"I had the great pleasure to work with Dan at ServiceNow. He added great value to my personal and professional development. With an ever-positive let's do-the-next-step-today attitude meeting his great sense of humor he is a perfect wingman to enter uncharted waters, in private as in business life. I hope that my future affords me the pleasure of working with Dan again."
- Tim Martensen
"Working with Dan was a wonderful and positive experience. He is very people-oriented person and is very supportive. His knowledge of the industry and how to enhance everyone around him made him a pleasure to work with."
- Jason Dods
"Dan worked for me, as a Senior Program Manager, when I was VP of Customer Service and Support for Marconi, a large telecommunications equipment manufacturer. Dan was responsible for working with Services, other Marconi departments and our largest commercial customer during the sales and evaluation phase of switching equipment for a new telecommunications, voice and data, network core. Marconi’s hardware offering was the company’s newest and largest (ASP ~$1.5M) telecommunications switch. During this process, Dan was responsible for coordinating the activities of the Service department (customer support, on site field service, parts depots, return and repair) with other departments in Marconi and with a number of groups within the customer. This was a very demanding customer. In one meeting the VP of Operations told me that our system was allowed three minutes/year of downtime and they would tell us which three minutes. Dan did a herculean job of keeping this customer satisfied. At the completion of that project, Dan became the lead in a project with the transit authority of a very large city. This project used a Marconi based system for communications and train control. Dan moved this project through a long and involved certification process. In all projects, Dan interfaced with groups internal to Marconi and with the customer. When a project was assigned to Dan, I had little doubt that it would be managed very well and that there would be no surprises. More importantly, I knew the customer would be well served and that my phone would not ring in the middle of the night. I would not hesitate to bring Dan onto one of my teams."
- Donald Scelza
"Dan was the consummate professional in all of his dealings, internally and externally. He was conscientious and detailed oriented yet was always able to keep the big picture perspective in assessing a problem and developing a solution. He could be relied upon to meet commitments and to add constructive input proactively. He was also an outstanding team player.
I would highly recommend Dan as a value added team member to any organization. He excelled in program management and customer support but clearly demonstrated the ability to excel in broader areas and demonstrated strong leadership skills. Any organization would be fortunate to have him on their team."
- Doris Jean Head
"Dan is an excellent coach that I've had the pleasure of working with. He has a deep understanding of proper messaging, positioning, and delivery of sales meetings/presentations, especially at the executive level. He's worked with me through several opportunities and was able to help identify potential missteps along the way, while also being patient in allowing me to adapt his recommendations to my own style.
I highly recommend Dan and hope to get to work with him again myself."
- Ben Sellers
"Dan is a great professional and thought leader to work with. We worked together at the ServiceNow CMA program and he helped me and our team a lot to get the knowledge and skills.
His work ethic is immaculate and so easy to work together with. He goes out of his way when you ask for some help and guidance.
I learned a lot about leadership from Dan, and it was a pleasure to be managed by him during CMA Program. His energy to make things happen was contagious and it helped us achieve great goals. One of the best coaches and mentors we had for sure.Thanks a lot, Dan! You made the CMA journey so easy."
- Cameron A.
"Dan has been an excellent coach for me during the CMA program. He has a tremendous ability to offer up insightful advice in an understandable and empathetic way. He has made an enormous impact on my approach to presenting my thoughts and ideas. I cannot recommend him enough as a coach and as a colleague. "
- David Zhao
"I had the opportunity of working with Dan during ServiceNow’s CMA program. A supportive mentor, Dan has always been positive in his approach and communication helping navigate challenges during the course of the program.
Dan’s guidance and feedback tremendously helped me learn and grow. He was available to provide his support whenever we needed him. Dan truly embodied everything that we learnt in the ‘Emotional Intelligence’ course which he introduced for the CMA cohort, thus setting example for us to learn how to utilize leadership skills.
Thank you Dan for being an amazing mentor. It is with your guidance and support that I was able to succeed in the CMA program and continue to leverage all that I learnt. :)"
- Nikita Chopra
"Dan has been my coach during the ServiceNow esteemed CMA (certified master architect) program. I learnt a lot and he made my journey of 6 months a truly learning and exciting experience.
He has the knowledge abd acumen and guides well in how to approach a C suite and deliver real benefits to the business. This makes him stand apart from others where he is able to make a difference to the business rather than a technical program.
He also coached and helped me understand the importance of emotional intelligence and how to leverage that in your day to day working. Thank you Dan for you guidance!"
- Ashish Sethi
"Dan is a great coach who combines: 1. adaptability and agility while working with clients to address a variety of challenges; 2. a focus on results and the client's aspirations; and 3. asking adept questions that help clients see their challenges from a variety of perspectives and have new insights and clarity. I had the pleasure of observing Dan coaching a diverse group of professionals over a 3.5 day intensive seminar, and his style makes is easy for clients to trust him, open up, and be creative in finding solutions. Dan has a grounded, positive style that brings new possibilities to light and makes him great to work with. I highly recommend his work!"
- Andrew Neitlich
"I worked with Dan on the Alcatel-Lucent/UPMC Program, supporting him, his management team, and the overall program on the largest North American customer for Alcatel-Lucent. I feel very blessed to have worked with Dan. His encouragement, work ethic, drive, and his ability to handle and make the right decisions in very difficult situation with very difficult people is something I’ve never seen in my 25+ years of employment. Additionally, Dan was instrumental in teaching me the importance of making and following through with goals, both professional and personal, which resulted in setting my sights on, and accomplishing goals that I never thought were possible. I would welcome the opportunity to work with Dan in the future and offer my strongest endorsement for Dan."
- Darlene Lech
"Dan managed service and support programs for some of our key customers. He has the right mix of project management and people skills to make a difference across a range of industries."
- Michael Lisanti
"Dan always managed his projects/programs with the highest level of professionalism. His attention to detail and great interpersonal skills and sense of humor were the perfect combination for ensuring a successful program, on time, within budget and a happy customer. Dan's customers and co-workers enjoyed working with him and regarded him with the highest respect."
- Charlie Hancock
"Dan and I worked together to implement new cross departmental processes to facilitate communication between our two distinct organizations. Professional, charismatic and intelligent, Dan is able to quickly analyze any challenging business problem. With demonstrated leadership skills and the ability to approach business challenges from a global perspective, Dan is an invaluable asset to any organization. I highly recommend Dan and would enjoy working with him again."
- Carol Gillis
"Dan was my manager on the UPMC program between 2007 and 2009. Dan was instrumental to welcome me on the program. He has a business understanding which helped me to avoid difficult situation on the program.
His international experience was also key to identify cultural difference between me and the team. He was also able to give us autonomy on the management of the project and “to keep the light on” even during difficult milestones. Dan pays a lot of attention to his team and whenever you need him he will be available to support the business. Based on theses statement I can recommend Dan."
- Samuel Tourbot
"Daniel was a very professional associate who always delivered on his promises. He took great care to understand your business needs and act accordingly. He has a very pleasing personality and it was a very sad day indeed for me and my colleagues when he decided on a career move and left Vocollect."
- Trevor Medley
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"I had the pleasure of having Dan as my coach during ServiceNow’s Certified Master Architect (CMA) program. Dan brought such a positive energy to every interaction, whether via our Zoom calls or in his emails with words (and memes) of encouragement. Dan introduced Emotional Intelligence to our CMA program, stressing the importance of the “human” element in technology. The individual assessment was very extensive and Dan spent the time to walk through my results, challenging me to reflect on my ratings and outline a plan with practical steps to improve my emotional intelligence. Throughout the 6+ month program, Dan was as invested in my success as I was and that was demonstrated in the numerous one-on-one coaching sessions we had. Dan went out of his way to be available, even on weekends to ensure I had the opportunity to prepare for my final boards. Dan’s mentorship and guidance were key to my success and his friendship balanced the stress of the program. I’m so thankful that Dan was a part of my learning journey!"
- Olivia Arango
"Dan's mentoring abilities are clearly exceptional. He did an excellent job of leading our ServiceNow CMA program and making sure that all of the cohort members received the support they needed during one of the most demanding programs I've ever been a part of. For me and all others in the cohort, his attention to detail and ability to identify areas for growth and then work with you to put up a solid coaching plan has made a real difference.
He is always eager to go above and beyond to make you feel at ease during the coaching sessions and ensure that you leave with something useful every time. Without all of the assistance he has provided during 1 on 1 sessions, the CMA journey would not have been possible.
I appreciate Dan’s mentorship and it's my pleasure to recommend him!"
- Mukesh Gupta
"If I could pick one word to describe Dan, it would be “present”. As Dan fearlessly led our ServiceNow CMA cohort during the height of the pandemic, he made it a point to conduct 1 on 1 virtual coaching sessions with each of us, during which time he gave 100% of his attention. One session that I clearly remember is his detailed feedback on my Emotional Intelligence assessment, which has had an enormous impact on me professionally (as well as my day-to-day life in general). Dan is one of the most genuine and selfless people I’ve worked with in all my career, so I’m honored to write this recommendation."
- Chris Faulkner
"I had the pleasure of working with Daniel in multiple roles these past 2 years. Most recent, Dan reported to me as a member of my enablement team. Dan has the ability to very quickly recognize a challenge and then frame it into a series of actions and outcomes. His even-keeled approach provides those around him with a sense of assuredness that drives team success. I'm pleased to recommend Dan and happy to chat about his capabilities any time."
- Doland White
"I first met Dan as an instructor who taught me ethernet and atm technology. I have worked with Dan since that time in many different capacities from contractor, to employee, to co-worker, to friend, to mentor, and recently to employee again. The main reason I came to work at Alcatel-Lucent was to work for Dan Bolena. His management style, leadership, and character are qualities I strive to emulate every day. Two words come to mind when I think of Dan; honesty and commitment. Anyone who has the pleasure of working with or meeting Dan will understand what I mean. I hope that my future affords me the pleasure of working with Dan again."
- Check Bell
"I have been working with Dan since February of 2008. Dan gets the most out of us because he treats us as a strategic partner, not as a vendor. Dan makes our job easier with his ability to articulate precisely what his team needs and provides us not only with prompt feedback, but educates us as to why a specific solution will or not work on his project. Dan is a person who understands the value of relationships, and understands how to orchestrate personality and technical abilities in the development of a high performance team. As a client, I give Dan my highest rating."
- Brad Barnes
"It was pleasure working with Dan. We worked on several critical customer problems, me as an engineer and Dan the program manager for several customers. In those situations that the customer became very difficult to manage, Dan efficiently managed all the sensitive and critical meetings with the customer. He is a very good negotiator internally and externally. One of his specialty is bridging among the departments and customers. He could efficiently covert the engineering explanation that I used provide, so that the customer and upper management are well informed. Any company, any project, any customer will benefit with Dan being a part of it."
- Sri Rao
"I had the pleasure of working wtih Dan at Vocollect when he was initially reorganizing some of the focus of the Services area. He attacked the assignment with a tremendous amount of energy, vigor and customer focus. Hes dedicated professionalism enhanced perceptions in several potentially challenging customer situations and negotiations."
- Jon Danzak
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"Dan has been a coach to me from past two years.
He provided me feedbacks on my profile and was instrumental on helping me to get certifications that greatly increased my knowledge base and skillet. He constantly challenged me to get out of comfort zone and helped me to successfully navigate difficult situations.
Dan is highly adept at coaching and he really cares for his mentees. He would take time out of his busy schedule to meet with me every week and check my progress. His clear communication, people management and problem solving skills are extraordinary.
Dan would be an exceptional coach to any person/ team and I highly recommend working with him."
- Siddharth Farzala
"I enjoyed having Daniel as a trainer/mentor during an extensive program offered by ServiceNow.
My journey to become a Certified Master Architect was well structured and filled with exciting and energizing challenges provided by Daniel and his colleagues.
Daniel gave me advise and tools to manage my new assignments and guided me through the program sharing his extensive experience and knowledge.
One of Daniels tools inspired me for my final exam and I've kept on using it in my professional presentations as well, 'The pyramid' guides me whenever I'm composing a 'message' or addressing C-level managers.
Thanks Daniel for your wisdoms and for sharing your tools with me! If you get the opportunity to work with Daniel you're lucky to experience a truly caring and mentoring personality."
- Ted Norlander
"I had a great opportunity to be mentored by the great Dan Bolena! As the leader of the Americas ServiceNow Certified Master Architect program, Dan shared his insight, wisdom, and passion for our product among an elite group of Architect candidates. His mission was to foster a relationship with, and grow multiple cohorts of candidates into certified professionals. Without Dan's coaching abilities this would not have been possible. Dan shared wisdom in other areas than just technology that afforded us the skillset to speak to multiple levels of audiences (from CEO to Enterprise Architect). I appreciate his mentorship and friendship along this journey!"
- Jeremy Duncan
"Dan was my mentor in the Certified Master Architect program provided by ServiceNow. He did a fantastic job coaching me through what was one of the most rigorous of programs I’ve ever taken and the information he gave me was priceless. Dan is a very positive person and his level-headed style and feedback elevated me to a point that would have been very difficult if not impossible for me to do on my own. I very much enjoyed working with Dan and he is a big reason I was able to become a CMA. I hope to work with him again at some point in the near future and would recommend it to anyone who gets the chance."
- Joel Maxwell
"I had the pleasure of working for Dan Bolena at Alcatel-Lucent on an extremely dynamic, deadline-driven project. Dan remained a center of reason; he was always calm and composed and able to offer solutions. His intelligence and wide range of technology and business knowledge uniquely prepare him to lead and elicits respect from his peers. His kind and sympathetic demeanor command loyalty. I have the greatest regard for Dan and recommend him without hesitation."
- Marilyn Weber
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"Dan was a very supportive manager. He gave clear goals and did all he could to assist you in achieving them. I am pleased to endorse him. I could always count on his professionalism willingness to do whatever was necessary to get the job done."
- Patrice P.
"I had the pleasure of working directly for Dan to project manage a major network implementation that he was responsible for. Dan oversees our Division's largest enterprise customer, and I enjoyed the project so much largely due to Dan's style of leadership. Dan has a unique ability to lead and manage through very challenging situations while staying focused on the business goals at hand; indeed Dan manages to build his team up, keep a smile on his face and remind us we are doing a good job (when appropriate).
I admire his leadership style in that he does not micromanage, he supports the managers he has hired, and has a comfortable approach to people management; he is very approachable. I highly recommend Dan for any leadership role."
- Andrea Icaza
"Dan was responsible for post sales activity for several major customers of Marconi. These included large service providers as well as Federal programs. Dan manages effectively across many account types, technologies and market areas. He had excellent customer and crisis management skills. These high profile customer consistently presented the highest challenges to Marconi in terms of deliverables and timeline—Dan always set expectations appropriately and delivered against program requirements, within budget. His track record was flawless and his success in these accounts resulted in significant additional business. I highly recommend Dan for senior management roles in customer facing or operational areas."
- Molly Bissell
"Daniel Bolena is a high energy competent and capable professional. I could always count on Daniel to complete complex projects on time and on budget. Dan has a very good business sense and is sensitive to the needs of his staff and to the needs of his clients. Highly recommended for a leadership position dealing with the complexities of delivering professional services to his clients."
- Rock Arkie
